General Terms and Conditions

These terms and conditions cover the legal relationship between you (the traveler)
and us, Endorphin.Tours (ampersand.studio sàrl) as travel intermediary.§1 — Booking & Travel Contract
Our offers are based on the travel descriptions available to you at the time of booking, plus any additional details provided on our website, in a custom quote, or other materials shared by us.
If our travel confirmation differs from your initial booking request, it constitutes a new offer. We’ll stick to this offer for 10 days. If you accept (explicitly or by paying), the new offer becomes binding.
If you’re booking on behalf of others, you’re responsible for those participants too—provided you explicitly agreed to take on that responsibility.
By submitting your booking, you’re making a binding offer to enter into a travel contract. This contract is concluded once you receive our written booking confirmation/invoice.§2 — Payment Terms
Once the contract is concluded, full payment (100% of the trip cost) becomes due, as outlined in the confirmation / invoice. We will provide you with a payment link that allows you to pay by credit card (using Stripe).§3 — Changes Before Booking
All information about trips and services is accurate at the time of publication. Older versions of the same trips lose validity when new offers go live. We reserve the right to correct obvious errors (like typos or calculation mistakes) or update info when there are valid reasons to do so—unless these details have already become part of the contract. If changes occur before you book, we’ll inform you clearly and prominently.§4 — Changes After Booking
Minor changes in services that are necessary and reasonable after booking are allowed, as long as they don’t significantly affect the overall nature of the trip.
We will notify you of any essential changes as soon as we become aware of them.
If a major change affects a key aspect of the trip or special requirements you requested, you have three options: Accept the change; Cancel the trip at no charge;
Switch to an equivalent alternative trip if offered. You must inform us of your decision within the time limit specified in our change notice. If we don’t hear from you, the change is considered accepted (we’ll point this out clearly in our notice).
If the new or substitute trip is of lower value, you’ll get a refund for the difference.
We may increase the trip price after contract conclusion if: Government taxes or fees rise (e.g., tourism taxes); Exchange rates change and impact the trip cost. If the increase exceeds 15% of the trip price, you may withdraw from the contract at no cost.§5 — Cancellation & Refund Policy
If you cancel your trip or don’t show up, 100% of the trip cost is non-refundable.
You may transfer your booking to another person (substitute participant) if you inform us at least 14 days before departure. An admin fee of €100 applies, plus any additional costs incurred.
After booking, changes to travel date, destination, accommodation,
transportation, or departure point are generally not possible.
If you choose not to use, or are unable to use, certain services for any reason, no partial refund, credit, or substitute service will be provided.
Some services included in the package—such as shuttle service or airport transfers—are only available under specific conditions, such as arrival on designated group flights. If a customer chooses alternative travel arrangements that do not meet these conditions, the affected services will be considered voluntarily unused. In such cases, no partial refund, credit, or substitute service will be provided. This policy also applies if a customer is unable to make use of the included services due to logistical issues such as a no-show, delayed, cancelled, or missed personal travel arrangements, or similar circumstances resulting from individual travel choices or planning.§6 — Cancellation by Endorphin.Tours
We can cancel the trip if unavoidable, extraordinary circumstances prevent us
from fulfilling the contract. Any payments made will be refunded within 14 days.
If a minimum group size is required and not reached, we may cancel the trip. Any payments made will be refunded within 14 days. If you miss payment deadlines, we may cancel your trip and charge 100% cancellation fees (as per §5).
If your behavior is seriously disruptive or violates the contract, we may cancel without notice and charge 100% cancellation fees (as per §5).§7 — Limitation of Liability
Endorphin.Tours is a travel intermediary, not a travel agency, and does not own or operate transportation services, accommodations, tours, excursions, or other travel experiences. All such services are provided by independent third-party suppliers, including but not limited to hotels, transport companies, and marathon/race organizers. Endorphin.Tours is not responsible for the acts, omissions, errors, representations, warranties, breaches, or negligence of these third parties, nor for any resulting personal injury, death, property damage, or other damages or expenses.
By facilitating bookings for third-party services, Endorphin.Tours accepts no liability for those services or for events beyond our control, including but not limited to delays, cancellations, overbookings, strikes, force majeure, or actions by government authorities.
In no event shall Endorphin.Tours or its affiliates be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of this website, reliance on its content, or bookings made through it—regardless of the legal theory and even if advised of the possibility of such damages. If liability is found, our total aggregate liability shall not exceed the amount you paid to Endorphin.Tours for the affected transaction.§8 — Complaints
Reporting Issues: If something goes wrong, please let us know immediately—either by contacting our local rep or using the contact details listed in this document / on this website. If you don’t report a problem in time, we can’t be held responsible and you may lose rights to compensation.
Claiming Compensation & Transfer of Rights: Claims must be made directly to us. Claims cannot be transferred to third parties who are not part of the trip.§9 — Entry Requirements & Health Regulations
We inform EU citizens about visa, passport, and health requirements for your destination. Non-EU citizens should contact their local consulate.
You‘re responsible for obtaining necessary travel documents and complying with customs, currency, and health rules. Any resulting costs are your responsibility. We are not liable for visa delays or denials.§10 — Travel Insurance
Travel insurance (e.g. cancellation, health, accident, luggage) is not included in the trip price. We highly recommend you arrange appropriate coverage when booking. Please refer to the respective insurer’s terms and conditions. We kindly advise you to check whether your credit card payment entitles you to any insurance coverage.§11 — Data Protection
When booking, we collect and process your personal data to fulfill the travel contract. This data may be shared with third parties such as transport or accommodation providers if necessary. We comply with all applicable data protection laws.§12 — Applicable Law & Jurisdiction
Place of performance and jurisdiction for all disputes shall be Luxembourg.
Luxembourg law shall apply exclusively to all agreements entered into. The invalidity of individual formulations of these general terms and conditions shall not affect the validity of the remaining provisions. The ineffective clause shall be replaced by such admissible clause as comes closest in economic effect to the ineffective clause.

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